Orders FAQs

How do I track my order?
Go to our Order Tracking page. You'll need the email address you placed your order with and your order ID (found in your confirmation email)
Can I change my order?
Sure. Contact us via email or give us a call at (+91)801-0808-801. If your order gets shipped before you've contacted us, no worries. You have 14 days to return it for free.
Can I send my prescription by fax or email afterwards?
Yes. You can email us your prescription to info@lenscaravan.com.
How do I order glasses?
It's easy as 1-2-3. Choose your frame, provide your prescription, click add to cart, and go to checkout.
What do I need before ordering?
All you need is a valid prescription (from the last two years) and a method of payment (credit card, debit card). If you don't have your prescription at hand, you can complete your order and send it to us later via email.
When does the 14-day returns period start?
From the moment you receive your glasses.
How long does it take to see a refund on my card statement?
Refunds normally take 10-14 days to be processed. You’ll be able to see the refund on your card statement depending on your method of payment. If you paid with a credit card, it might only appear on your card statement in your next billing cycle. If you can't find it on your credit card statement, please contact our customer service via phone or email.
How can I change the address before placing the order?
Add your favorite eyeglasses to cart and simply edit the address on the checkout page before placing the order.

Payments FAQs

How can you charge such low prices?
We cut out the middleman and complete all stages of production in-house without compromising on excellence and pass on the savings to our customers.
Can I use more than one promo code at a time?
No, only one coupon code can be used per order.
How do I use a promo code?
Most of our coupon codes are applied automatically. If you want a different coupon code than the one applied, enter it in the Coupon Code box in the cart and click 'apply coupon'.
Is it safe to place an order online?
Absolutely. We care about your security and privacy very much.

Return and Exchanges FAQs

I lost my tracking number. What should I do?
No worries :) You can contact our returns department at support@lenscaravan.com. and we'll sort it out. Make sure you have your Order ID (found in your confirmation email).
What should I do if my glasses arrive damaged?
Unfortunately, sometimes couriers don’t take the best care of the packages, but don’t worry. We take full responsibility. Send us an email to support@lenscaravan.com. with your order number (found in your confirmation email), take a picture of the glasses and we'll sort it out.
Can I return my glasses?
We're sorry to hear you aren't satisfied with your glasses. We accept glasses returns no question asked within 14 days of receipt.
Under which circumstances can I return my glasses?
You can return your glasses no questions asked and hassle-free for any reason within 14 days of receipt.

Prescription FAQs

What is the strongest prescription you can fill?
We can fill prescriptions as strong as:
Distance Vision: up to -14.00
Near Vision: up to +9.00
How do I measure my PD?
Measure PD on your own or follow these 3 simple steps:
1. Look in the mirror and line up a ruler between your eyes.
2. Make sure the ruler is lined exactly underneath the middle of the left pupil.
3. Measure the exact distance between your left pupil and your right pupil in millimeters.
What is a PD value?
Great question! Your PD (pupillary distance) measures the distance from the center of one pupil to the other pupil in millimeters.
This measurement helps produce properly focused lenses for the most accurate vision. PD ensures that you’re looking through the optical center.
If you don’t know your PD, we’ll use the average PD which is 62 mm. It’s the most common measurement and it fits all.
Can I use my contact lens prescription?
Not for glasses. A contact lenses prescription can only be used to purchase contact lenses.
Can I get non-prescription glasses?
Sure. All of the frames on our site can be purchased with non-prescription (also known as fashion or demo lenses). Frames and lenses Do you offer blue light

Frames & Lenses FAQs

Do you offer blue light blocking lenses?
We sure do. You can apply our Blue Light protection to any eyeglasses frame and any prescription type.
To add Blue Light protection:
1) Pick out a frame you love.
2) Enter your prescription.
3) Under ‘Lens Type’ choose Blue Light.
4) You can also add it later in your shopping cart.
Can I purchase lenses without the frame?
Sorry, we do not sell lenses separately from their frame.
What are your lenses made of?
Most of our lenses are made from an optical plastic polymer for excellent clarity and durability. Polycarbonate lenses, which are even more durable, are also available with select frames. We also offer high-index plastic lenses that are thinner and lighter than standard lenses, recommended for stronger prescriptions.
Do you have progressive or bifocal lenses?
Yes, we offer both progressive and bifocal lenses with our frames.
Which lens coatings do you offer?
We offer a variety of protective coatings with our eyeglasses and sunglasses lenses. Scratchresistant: Reduces scratching, damage and increase longevity. Anti-reflective: Reduces glare to improve clarity. Useful for all-day use, including night driving. UV protective: Superior protection from the sun's ultraviolet rays. Digital Block: Blue light blocking lenses to protect your eyes during computer & mobile phone use. Hydrophobic: Prevents water from clinging to your lens for clean, crisp vision outdoors.
Do you sell kids' glasses?
Yes we do sell kids glasses.
What types of frames do you offer?
You'll find plethora of frame types and styles crafted with high quality materials on our website. Choose amongst retro-square, round, club master, oval, rectangle & cat-eye shapes in all trendy colors. Find these in full rim, half rim and rimless frame styles as well.
How to choose the right frame for my eyeglasses?
To choose the right frames, first analyze your face shape. If you have a round face, choose rectangle or cateye eyeglasses, if you have an oval face, choose big, boxy and wider frames, if you have heart shaped face choose round frames and frames with curved edges, if you have square face shape go for oval and round frames and for diamond face, rimless, cat-eye and oval frames are ideal.
How to choose right sunglasses frame for my face shape?
If you have a round face, opt for rectangular frames and if you have an oval face, wear frames to balance the roundness of your face silhouette. If you have a triangular face, choose round frames and for square face, wear rounded frames. If you have heart-shaped face, use round, cat-eye, butterfly and pilot shaped sunglasses. Additionally, go for appropriate lens tint which suits your lifestyle.
What type of lenses do you offer?
We offer all types of lenses.
1) In Single Vision category, there are clear lens (standard, premium and super thin), photochromic lens (standard, super thin and Transitions) and Digital Screen Protection (Anti-reflective, digital blue cut lenses and digital plus blue cut lenses).
2) In Zero Power category, there are standard and all-purpose lenses.
3) In Computer Glasses or Digital Screen Protection lens category there are antireflective and blue cut lenses (standard Pellucid lenses).
4) In Bifocals and Progressives category, there are clear lenses (standard, premium and super thin), photochromic lenses (premium lenses) and progressive lenses (standard and superior lenses).